Resume | Houssam Moallem

Professional Summary

PMP and MBA-certified Project Manager with over 6 years of experience managing B2B and B2C SaaS projects across fintech, enterprise workflow management, and eLearning industries. I've delivered complex solutions for clients in the EU and Arab Gulf regions, including Lundano (France), Swiban (Switzerland), MCN (UAE), and the Qatar Ministry of Education.

I integrate AI tools into my daily workflow and work fluently in both Agile and Waterfall environments. I have a strong track record of leading cross-functional teams and building solid client relationships, having managed three teams totaling 14 multidisciplinary professionals while ensuring stakeholder coordination, on-time delivery, and alignment with business goals.

Outside of client work, I'm building Lexis, a Flutter mobile app that combines an AI-powered vocabulary builder with a PDF reader. I work hands-on with AI agents and coding assistants throughout the process, from architecture decisions to implementation, which keeps me close to how modern teams actually ship software today.

Experience

STeP Systems That Perform

Oct 2022 – Present · 3 yrs 10 mos

IT Research & Development Company — Web & Desktop Development | Mobile Apps | IT Consultancy, Maintenance & Support

Product Manager Oct 2023 – Present (2 yrs 10 mos)

Delivered ERP, fintech (cards, payments, money transfer), organization management portals, and automated financial reporting solutions integrated with Oracle and SAP for clients in the EU and UAE — Lundano, SevenSeas, and MCN IPG
Leveraged Hermes agent, ChatGPT, and Claude to accelerate requirements documentation, reducing drafting time by ~40% and improving clarity of user stories for cross-border teams
Built and committed production-ready front-end prototypes using Claude to validate requirements with stakeholders faster, reducing design and front-end effort and freeing the dev team to focus on backend delivery
Achieved 90% on-time delivery by coordinating cross-functional teams, tracking progress, and proactively removing blockers
Reported directly to the CEO, ensuring strategic alignment and timely project delivery
Served as the bridge between clients and internal teams, ensuring clear communication and strong expectation management
Regularly traveled to meet clients to align on requirements, scope, and objectives
Suggested business growth initiatives and contributed to process improvements
Prepared client invoices and coordinated with finance for accurate and timely billing

Product Owner Oct 2022 – Nov 2023 (1 yr 2 mos)

Developed and wrote user stories for fintech, project management, and accounting platforms, increasing development accuracy by 25%
Managed and prioritized the product backlog across fintech features — payments, compliance flows, onboarding journeys, and automation of billing and revenue processes
Used AI tools (ChatGPT, Miro AI) during backlog refinement to generate acceptance criteria drafts and identify edge cases faster
Reviewed software requirements and prepared pre-development checklists for fintech products — money transfer, cards, KYC, onboarding, billing automation, and legal management portals
Created wireframes and prototypes using Balsamiq to validate user flows for money transfer, KYC onboarding, and financial reporting features, reducing design iterations
Prepared test case scenarios and conducted software Factory Acceptance Testing for fintech and enterprise platforms, reducing post-launch issues and support tickets by 20%

Dataflow International

Nov 2016 – Feb 2023 · 6 yrs 4 mos

Specialized in software design, development, and e-learning.

Digital Project Manager Sep 2018 – Feb 2023 (4 yrs 6 mos)

Rescued a $13M project at risk of failure and secured a 5-year client relationship by leading planning, estimation, and prioritization across major programs with Pearson, McGraw Hill, and Cambridge for the UAE, KSA, and Qatar education ministries
Proactively planned and executed a remote work transition during the COVID-19 pandemic, ensuring uninterrupted project progress
Managed and mentored 3 teams totaling 14 people, increasing team efficiency by 30%
Developed the hiring criteria and interview process for the design team and hired 20 designers
Coordinated activities across departments (Translation, Design, QA, and Software Development) to ensure high-quality, on-time delivery, improving cross-departmental collaboration
Optimized resource allocation and improved business processes to align team capacity with project demands and meet quality standards
Created and maintained comprehensive project documentation
Developed and delivered training, enhancing team skill sets and overall performance
Provided client support and handled client communications effectively

Team Lead Nov 2016 – Sep 2018 (1 yr 11 mos)

Supervised 3 teams of 14 designers producing educational, age-appropriate e-pubs as part of a larger production pipeline specialized in e-learning curriculums
Assigned daily tasks and ensured that production processes were followed as documented in the project schedules
Developed and delivered training as required

Mirodec

Oct 2015 – Nov 2016 · 1 yr 2 mos

Architectural and decorative art glass company — Middle East, Western Europe, Africa.

Lead Designer

Managed project execution and client relationships for architectural glass projects across Europe and the Arab World, including Schindler Switzerland and Oger France
Resolved a 3-year abandoned machine error saving $12,000 annually, and redesigned lost databases for 3 major foreign projects, winning client adoption of the new scheme
Ended malpractices which saved wasted expenses
Worked closely with management to set marketing plans, promote sales opportunities, analyze market needs, and improve work efficiency
Closely managed customers' relationships and ensured their satisfaction

The Daily Star

Aug 2011 – Jul 2015 · 4 yrs

Lebanon's leading English-language newspaper.

Graphic Designer

Saved time by implementing automated Photoshop scripts
Took part in daily editorial meetings and set time-scale work with co-workers
Consistently met deadlines and received management recommendations for taking initiatives to improve work pace and quality
Designed attractive page layouts that made content easy to find and read

ADMIC Sal

Aug 2008 – Nov 2010 · 2 yrs 4 mos

Salesperson

Assisted with customers' inquiries and complaints
Regularly achieved monthly sales targets
Inventory management

Past Achievements, Future Goals